Wegmans made headlines when it was ranked number one in a Consumer Reports survey of supermarkets around the nation. The magazine surveyed 24,000 people and ranked 52 stores.
Now we’re finding out which chains were ranked at the bottom. Tops Friendly Markets was ranked the 6th worst in the country. The Fiscal Times reports:
Tops should probably start brainstorming a new name that includes the word “bottom” or “middle.” In the Consumer Reports survey, it fell in line with the same rating as Weis, and reviews hover around 3 stars on Yelp. One reviewer on a Syracuse, NY location reported an odd smell and disorganized shelves, and another in Niagara Falls said she was frequently overcharged at the register.
Tops has long lived in the shadow of Wegmans. It has 129 stores with sales of $2.4 billion. Wegmans has 79 stores and sales of $6.2 billion. Tops stores are about one-third to one-half the size of Wegmans stores.
I like the Wegmans shopping experience better. But I cringe every time people knock Tops. The chain goes into under-served areas. The City of Rochester has four Tops stores. Wegmans has only one. I occasionally stop into the Lake Ave. store and it’s very well-stocked and clean, though long lines can be an issue. Tops also opened a store in Spencerport, where residents had been clamoring for a grocery store. Some Tops locations are adding gas stations.
Harsh ranking or not, Tops has steadily filled a need.
- The Rochester firefighters union says the reduction in personnel and equipment “bit them in the ass” during major fire incidents.
- Stick happens. It does in the Ford Focus, at least.
- I participated in a panel discussion at St. John Fisher last night about the future of the news industry. Democrat and Chronicle publisher Michael Kane was among the guests. This is a collection of tweets from the event.